Shipping & Return Policy

Thank you for shopping with Luvandgifts ! Every product we make is crafted with care and attention to detail. Below you will find detailed information regarding our production timelines, shipping methods, and return conditions.

1. Production & Order Processing Times

• Custom Made-to-Order: Because our items are made specially for you, orders require a production processing window before they are dispatched.

• Production Timeframe: Standard production takes 5 to 7 business days from the date of order placement.

• Order Tracking: Once production is complete and your order has been carefully packaged, you will receive an email notification containing your shipping details and a tracking number.

• Business Days: Production does not occur on weekends or official public holidays.

2. Shipping Options & Delivery Timelines

• Shipping Timeframe: Once your item leaves our facility, transit time takes approximately 5 to 7 business days depending on your location.

• Total Estimated Delivery Window: Please allow 10 to 14 business days in total from the time you place your order to receive your items (5–7 days for production + 5–7 days for shipping).

• Delivery Delays: While we strive to meet these timelines, unexpected delays caused by carrier disruptions, weather conditions, or customs procedures are beyond our direct control.

3. Shipping Rates & Address Accuracy

• Shipping Charges: Shipping fees are calculated and displayed at checkout prior to final payment.

• Address Verification: Please ensure your shipping address is accurate and complete before finalizing your order. We are not responsible for orders delayed or delivered incorrectly due to incorrect or incomplete address details provided at checkout.

• Package Redirection: If a package is returned to us due to an incorrect address, the customer will be responsible for any additional re-shipping costs.

4. Order Tracking & Delivery Confirmation

• Real-Time Updates: As soon as your package is handed over to the shipping carrier, a shipment confirmation email with tracking links will be sent to your registered email address.

• Lost or Stolen Packages: If your tracking status shows that your package was delivered but you have not received it, please check with neighbors or contact the shipping carrier immediately. We are not liable for packages marked as delivered by the carrier.

5. Return & Exchange Policy (Faulty Items Only)

• Strict Return Criteria: Because products are made to order, returns, refunds, or exchanges are accepted strictly only if the product is faulty or defective upon arrival.

• What Qualifies as Faulty: A product is considered faulty if it arrives damaged, suffers from a manufacturing defect, or if you received an item significantly different from what you ordered.

• Ineligible Returns: We do not accept returns or offer refunds for change of mind, incorrect size selection, or minor variations in color due to display settings.

6. How to Report a Faulty Item

1. Notification Window: You must report any faulty or damaged item within [e.g., 7 or 14] days of receiving your package.

2. Required Evidence: Contact our Customer Support team at [insert your email address] with the following details:

   • Your Order Number

   • Clear photographs or video showing the defect or damage

   • A brief description of the issue

3. Resolution Process: Once evaluated and approved by our team, we will provide instructions on how to return the item and immediately arrange for a replacement or a full refund.